The role, at a glance.
Join Evolve Hosting as a Technical Support Specialist! Help our customers troubleshoot game servers, VPS hosting, and technical issues while providing professional customer support.
What you'll do
As a Technical Support Specialist at Evolve Hosting, you will assist customers with technical issues and hosting-related questions.
**Responsibilities**
- Respond to customer support tickets.
- Troubleshoot FiveM servers, VPS hosting, and game servers.
- Assist customers with Pterodactyl control panels.
- Investigate server errors, logs, and connectivity issues.
- Escalate complex problems to senior staff.
- Maintain professional communication with customers.
- Document incidents and their resolutions.
What we're looking for
- Good English communication skills.
- Basic understanding of computers and servers.
- Familiarity with Linux, FiveM, or Pterodactyl is an asset.
- Professional attitude and willingness to learn.
- Ability to work independently and with a team.
Details such as compensation and schedules will be confirmed by the hiring team for each position. Contact us with questions before applying.